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Within Internet Explorer please ensure the following browser settings have been set to make sure you can access IR PartnerLink properly:
1. Ensure 'Prompt for user name and password' is selected to properly open the Login Pop-Up Window with the below settings:
TOOLS MenuINTERNET OPTIONS...SECURITY Tab=>CUSTOM LEVEL Button=>USER AUTHENTICATION Section=>LOGON Sub-section=>Prompt for user name and password
2. Ensure the following check boxes are selected to make sure the browser is being refreshed with every new page load:
TOOLS Menu=>INTERNET OPTIONS...=>ADVANCED Tab=>SECURITY Section=>Do not save encrypted pages to disk AND Empty Temporary Internet Files folder when browser is closed
Q: When prompted for my username and password I also have a 'Domain'
box to fill in, what should go in there?
A: The 'Domain' box is not used for logging into
IR PartnerLink,
therefore it can be left blank.
Q: If I have forgotten my password, is there a way to get an email
with my correct password?
A: YES, just go to our
password
request page and fill in the required information to receive an email with
your password.
| Technical Support | |
| Phone: 888-372-7732 | |
|
Extension #1: |
Eastern US support from 8am to 5pm Eastern Time |
|
Extension #2: |
Western US support from 8am to 5pm Pacific Time |
| Email Support: | IR PartnerLink@irco.com |
|
*Technical Support provided by the IR SpecWorks Team |
|
Tip #1:
Issue: When trying to connect to
IR PartnerLink using the
proprietary AOL User Interface the user cannot get logon window to come up or if
it does the user gets an error that the page cannot be displayed or nothing
happens at all.
Resolution: This error is caused because of the proprietary User
Interface that AOL uses which is blocked by the Firewall policies that are setup
for the IR Network. The resolution to this issue is as follows:
Tip #2:
Issue: User has selected the LOGIN button on the
IR PartnerLink page but
nothing is happening or user gets an error that the page cannot be displayed.
Resolution: This error is typically
caused by the User's Browser Settings not being set correctly to access the
IR PartnerLink site.
The user will need to change their PC Security options to be higher (TOOLS Menu=>INTERNET OPTIONS...=>SECURITY Tab=>CUSTOM LEVEL Button=>USER
AUTHENTICATION Section=>LOGON Sub-section=>Prompt for user
name and password), which will allow for "password challenge"
prompting.
Tip #3:
Issue:
User gets a prompt to enter
Username, Password and Domain after selecting the LOGIN button on the
IR PartnerLink page but
after selecting the OK button the pop-up
window returns. After selecting the OK
button 3 times you get an error page with the following message: 'HTTP
Error 401.3 - Unauthorized: Access is denied due to an ACL set on the requested
resource.'
Resolution:
This error is usually caused by the username and
password not matching when trying to authenticate to the server.
Unfortunately, the only way to resolve this issue is to submit a request to have
the password reset to the username. When submitting
your request be sure to include your Username, Password, and that you are
needing your password reset.
Tip #4:
Issue:
After the user has selected the LOGIN
button on the IR PartnerLink
logon page, they are not getting a pop-up box to enter their username and
password but instead are getting an error page with the following message: 'HTTP
Error 401.2 - Unauthorized: Access is denied due to server
configuration.'
Resolution:
This
error is usually caused by the user trying to connect to
IR PartnerLink via a Proxy Server.
Unfortunately, due to the security risk of Proxy Servers, Ingersoll-Rand's
Firewall will not allow for the use of Proxy Servers to access internal systems.
There are two possible solutions that you can do to correct the issue, both of
which require you to disable the use of Proxy Servers while accessing
IR PartnerLink:
Solution #1: If
Proxy Servers are not needed or are no longer being utilized, discontinue the use of Proxy Servers
by UNCHECKING the following check box:
TOOLS Menu=>INTERNET OPTIONS...=>CONNECTIONS Tab=>LAN SETTINGS Button=>PROXY
SERVER Section=>Use a proxy server for your LAN
Solution #2: If Proxy Servers must
be utilized within your LAN then ADD this EXCEPTION for the
IR PartnerLink site:
TOOLS Menu=>INTERNET OPTIONS...=>CONNECTIONS Tab=>LAN SETTINGS Button=>PROXY SERVER Section=>ADVANCED Button=>EXCEPTIONS Section=>Do not use proxy server
for addresses beginning with: www.irpartnerlink.com
Tip #5:
Issue:
User is new to IR PartnerLink and was given a Username and Password some time ago but has not used
it to
access IR PartnerLink until now. The user is not able to access the site
and is getting an error page with the following message: 'HTTP Error 401.3 - Unauthorized: Access is denied due to an ACL set on the requested
resource.'
Resolution:
This error was usually caused by the account expiring because it had not been used
within a specified amount of time. New accounts no longer have this expiration date and should not be effected but older accounts will need to
submit a request to have the account reactivated.
When submitting
your request be sure to include your Username, Password, and that you are needing your account reactivated.